Sure! At LilPetite we see jewelry as a form of art with endless possibilities. Efrat would love to create a unique custom made jewelry for you to treasure.
FREQUENTLY ASKED QUESTIONS
Can you create a custom engagement ring for me?
How can I tell the size of a ring?
You can find the ring size with our virtual tool, click on the button above to start.
Another way is by using our online size chart. https://www.lilpetite.com/pages/find-my-ring-size
Can I have a custom piece design with you remotely?
Absolutely! We worked with customers all over the world to create their custom treasures. The initial discussion can be over email, phone, or video chat. We will follow up through each stage with very detailed photos and videos to allow you to see the progress and be part of the creative journey.
See what our customers say
Do you laser inscribe?
Yes we do! A laser inscription is a great way to personalize your ring.
Can I buy an engagement ring from you without the stone?
Unfortunately, I'm not able to create the setting only. So instead, I offer a complete jewelry creation, sourcing the stone and setting it myself in the final piece. I source and handpicked each gem and diamond to ensure they met strict guidelines. I'm very particular about the quality and want to ensure that each ring is complete to perfection from start to finish.
Can I choose a different stone for one of your designs?
Yes you can! We select each stone individually presented by our trusty network of diamond and gemstone providers.
How long until my jewelry will be ready?
We do all of our work right here in Toronto. Each jewelry is made to order, at this time we ask for 3-5 weeks to craft you order, depending upon the item. We will reach out with an estimated time.
Custom orders takes between 6 -10 weeks depending on the complexity of the project.
Do you offer a warranty on your engagement rings?
We do all of our work right here in Toronto where each piece is carefully inspected before shipment. We stand behind our creations and warrant that all items will be free from any manufacturing defects at the time of delivery. If there is ever a problem with your jewelry, it can be mailed back to our studio for inspection. If the problem is determined to be a structural defect, we will repair or replace the item at no charge to you. You may also return your jewelry to our shop for prong tightening, re-polishing, and cleaning for the life of your fine jewelry, with only shipping fees. Please contact us if you have questions or would like to return your item for any of our free warranty services. Service performed by someone other than LilPetite will void your Manufacturer Warranty. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. We recommend the purchase of independent insurance for all of you precious jewelry.
Can I send back my ring to be re-sized?
To determine your size. You can use this Online Tool
We offer one complimentary resizing within the first year of purchase. Shipping, insurance, and customs fees are the customer's sole responsibility. LilPetite is not responsible for jewelry lost or damaged during shipment. *We only accept resizing projects within Canada & and the USA. We do not ship to P.O Boxes or temporary addresses. This excluding shipping to and from our studio. We offer resizing for free up to one size for our standard ring styles.
*Some rings cannot simply be resized due to style and materials and would need to have some modification to the sizing shank area. In these cases - fee is applied.
Ring sizing takes between 7 -14 days.
How should I clean my jewelry?
At home, the best way to clean your jewelry is soaking it in warm water and a mild soap for 20-40 minutes. Then using a very soft toothbrush to get into the texture and to remove any remaining dirt. you can also use use a soft cloth made of cotton. We offer jewelry cleaning service as well, reach out to us and we will make your jewelry shine bright again.
For more information about how to care for your jewelry: https://www.lilpetite.com/pages/jewelry-care