Warranty & Returns 


We want you to be happy with your jewelry! If, for whatever reason, you are not satisfied with your purchase, please get in touch with us and provide us with the opportunity to work it out together. 

Do you accept returns or exchange?

Please note that all our jewelry is custom-made to your size specification and made to order. Since we do not mass produce our pieces and each piece is customized, we cannot accept returns or exchanges. 

What if I ordered the wrong ring size?

We offer a one-time free resizing of up to one size for our standard ring style. *Some rings cannot simply be resized due to style and materials and would need to have some modification to the sizing shank area. In these cases - a fee is applied.  

The cost of shipping is not included. You can only use FedEx labels created by us and printed by you. 

Only we create the shipping labels because the commercial copies must be appropriately filled to avoid unnecessary charges. 
In addition, for international packages coming into our studio, we require a deposit of the shipping value in case of a faulty commercial invoice form. 

Do you offer a warranty? 

We offer a one-year warranty on all of our jewelry, which covers the cost of all repairs under normal wear for the first twelve months after purchase. Such as stone tightening, checking prongs, polishing, sizings, and small diamond melee are covered within the LilPetite warranty, such as a halo, diamond, or small accent stones replacement. However, if the ring or jewelry noticeably shows improper care or is damaged in any other manner, we will make repairs at a cost. Center stones are not guaranteed under this warranty. Therefore, we recommend the purchase of independent insurance for all of your precious jewelry. 


This warranty is void if the piece is taken to another jeweler to be worked on.


Lead Time & Shipping 

Do you offer free shipping?

We offer free shipping within Canada and to the U.S for orders over $500

How long until my piece is ready?

Esch piece is made to order just for you. Today Lead time is 8 weeks. Our regular 3-6 weeks timeline will resume on October 3rd, 2022 . Thanks for your patience in the creation of your magnificent piece.

What type of shipping service do you offer?

LilPetite jewelry ships via FedEx worldwide while providing a tracking number for every package. 

Do you ship worldwide?

LilPetite jewelry ships worldwide while providing a tracking number for every package. 


We do not ship to P.O boxes or temporary address such as hotels/hospitals as availability and shipping dates could change.


Please note that depending on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

FREQUENTLY ASKED QUESTIONS


Can you create a custom engagement ring for me?

Sure! At LilPetite we see jewelry as a form of art with endless possibilities. Efrat would love to create a unique custom made jewelry for you to treasure.  

How can I tell the size of a ring?

Find Your Ring Size

You can find the ring size with our virtual tool, click on the button above to start.

Another way is by using our online size chart. https://www.lilpetite.com/pages/find-my-ring-size

Can I have a custom piece design with you remotely?

Absolutely! We worked with customers all over the world to create their custom treasures. The initial discussion can be over email, phone, or video chat. We will follow up through each stage with very detailed photos and videos to allow you to see the progress and be part of the creative journey. 


See what our customers say


Do you laser inscribe?

Yes we do! A laser inscription is a great way to personalize your ring.

Can I buy an engagement ring from you without the stone?

Unfortunately, I'm not able to create the setting only. So instead, I offer a complete jewelry creation, sourcing the stone and setting it myself in the final piece. I source and handpicked each gem and diamond to ensure they met strict guidelines. I'm very particular about the quality and want to ensure that each ring is complete to perfection from start to finish.

Can I choose a different stone for one of your designs? 

Yes you can! We select each stone individually presented by our trusty network of diamond and gemstone providers. 


FREQUENTLY ASKED QUESTIONS


Can you create a custom engagement ring for me?

Sure! At LilPetite we see jewelry as a form of art with endless possibilities. Efrat would love to create a unique custom made jewelry for you to treasure.  

How can I tell the size of a ring?

Find Your Ring Size

You can find the ring size with our virtual tool, click on the button above to start.

Another way is by using our online size chart. https://www.lilpetite.com/pages/find-my-ring-size

Can I have a custom piece design with you remotely?

Absolutely! We worked with customers all over the world to create their custom treasures. The initial discussion can be over email, phone, or video chat. We will follow up through each stage with very detailed photos and videos to allow you to see the progress and be part of the creative journey. 


See what our customers say


Do you laser inscribe?

Yes we do! A laser inscription is a great way to personalize your ring.

Can I buy an engagement ring from you without the stone?

Unfortunately, I'm not able to create the setting only. So instead, I offer a complete jewelry creation, sourcing the stone and setting it myself in the final piece. I source and handpicked each gem and diamond to ensure they met strict guidelines. I'm very particular about the quality and want to ensure that each ring is complete to perfection from start to finish.

Can I choose a different stone for one of your designs? 

Yes you can! We select each stone individually presented by our trusty network of diamond and gemstone providers. 

Need More info? We're Here To Help You



Need More info? We're Here To Help You