*Temporary change to Lead Time as

No production will take place in the month of September 2024.


Rings / Jewelry with stones: 6-8 weeks (in addition to the September downtime)
Create Your Ring: 6-9 weeks (in addition to the September downtime)
Bands with no gems: 4 weeks (in addition to the September downtime)
Custom made: Project based 12+ weeks (in addition to the September downtime)

Thanks for your patience in the creation of your magnificent piece.

Warranty & Returns 


At LilPetite, we create artistic jewelry pieces. We aim to serve our customers at every stage with openness and transparency. 

What is your return policy

Please note that all our jewelry is custom-made to your size specification and made to order. Since we do not mass produce our pieces and each piece is customized, we cannot accept returns or exchanges. 


Cancellation: I start working on orders as soon as they're received to ensure timely delivery. If you'd like to cancel your order, please contact me within a 5-hour window. After this 5-hour window, all sales are final.

What if I ordered the wrong ring size?

We strongly recommend checking your ring size beforehand. We offer a one-time free resizing within 6 months of purchase of up to one size for our standard 14k-18k gold ring styles in our made-to-order collection available on our website. For all Platinum rings and custom made rings, a fee is applied.

*Some rings cannot simply be resized due to style and materials and would need to have some modification to the sizing shank area or made again, and we may not be able to accommodate these requests. For these cases, a fee is applied.

The cost of shipping to and from our studio is not included. You can only use FedEx labels created by us and printed by you.

Do you offer a warranty? 

We offer a one-year limited warranty for our handmade jewelry. This warranty does not cover loss, accidental breakage and general wear and tear. If the ring or jewelry noticeably shows improper care or is damaged in any other manner, we will make repairs at a cost. 


Center stones are not guaranteed under this warranty. Therefore, we recommend the purchase of independent insurance for all of your precious jewelry. 

* We always recommend strong gemstones and ensure to warn you about the risks to keep you fully informed. However, we still want to make you happy and offer the gemstone you ultimately want. Please note that soft gemstones are not covered under our limited warranty because they are very soft and susceptible to scratches, chips, cracking, etc. This includes gemstones such as pearls, opals, and moonstone. If you choose to use these soft gemstones, it is your responsibility to care for and maintain them.



This warranty is void if the piece is taken to another jeweler to be worked on. 


Please note shipping to and from our studio or postal charges are paid by the customer.


Lead Time & Shipping 

Do you offer free shipping?

We offer free shipping for orders over $1000 to USA and Canada. 

What type of shipping service do you offer?

LilPetite jewelry ships via FedEx worldwide while providing a tracking number for every package. 

Do you ship worldwide?

Yes we do! LilPetite jewelry ships worldwide while providing a tracking number for every package. 


We do not ship to P.O boxes or temporary address such as hotels/hospitals as availability and shipping dates could change.

What kind of packaging will my jewelry come in?

Your jewelry will be securely packaged for shipment, ensuring that its contents remain discreet and confidential. Pricing information will not be included inside the box. Your jewelry will be presented in elegant packaging, nestled inside a beautiful jewelry box and ready to gift.

Customs and Duties: What should I be aware of?

International Shipping OutSide Of Canada  

Please be aware that, depending on the recipient country and relevant import laws, duties and taxes may be payable. You might need to fill out customs clearance forms or provide a tax ID. 

As the recipient, you are liable for all import duties, customs, and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs upon arrival.


If the mail carrier returns your package to us because you weren’t available or contactable during delivery attempts, or if you didn't provide the necessary information for the package to be released from customs clearance, and the package was shipped back to us, we will reach out to you to check if you would like the parcel to be resent to you. Please note that shipping charges will apply based on your location, and any additional fees incurred for the return of the package to us will also be applicable. If we don't hear back from you within 60 days, we will consider this item abandoned.

FREQUENTLY ASKED QUESTIONS


Can you create a custom engagement ring for me?

Sure! At LilPetite we see jewelry as a form of art with endless possibilities. Efrat would love to create a unique custom made jewelry for you to treasure.  

How can I tell the size of a ring?

Find Your Ring Size

You can find the ring size with our virtual tool, click on the button above to start.

Another way is by using our online size chart. https://www.lilpetite.com/pages/find-my-ring-size

Can I have a custom piece design with you remotely?

Absolutely! We worked with customers all over the world to create their custom treasures. The initial discussion can be over email, phone, or video chat. We will follow up through each stage with very detailed photos and videos to allow you to see the progress and be part of the creative journey. 


See what our customers say


Do you laser inscribe?

Yes we do! A laser inscription is a great way to personalize your ring.

Can I buy an engagement ring from you without the stone?

Unfortunately, I'm not able to create the setting only. So instead, I offer a complete jewelry creation, sourcing the stone and setting it myself in the final piece. I source and handpicked each gem and diamond to ensure they met strict guidelines. I'm very particular about the quality and want to ensure that each ring is complete to perfection from start to finish.

Can I choose a different stone for one of your designs? 

Yes you can! We select each stone individually presented by our trusty network of diamond and gemstone providers. 

FREQUENTLY ASKED QUESTIONS


Where is LilPetite jewelry made?

Each piece is handcrafted locally in Canada in a cozy Toronto studio.

Can you create a custom engagement ring for me?

Sure! At LilPetite we see jewelry as a form of art with endless possibilities. Efrat would love to create a unique custom made jewelry for you to treasure.  

How can I tell the size of a ring?

Find Your Ring Size

You can find the ring size with our virtual tool, click on the button above to start.

Another way is by using our online size chart. https://www.lilpetite.com/pages/find-my-ring-size

Can I have a custom piece design with you remotely?

Absolutely! I worked with customers all over the world to create their custom treasures. The initial discussion can be over email, phone, or video chat. I will follow up through each stage with very detailed photos and videos to allow you to see the progress and be part of the creative journey. 


See what our customers say


Do you laser inscribe?

Yes we do! A laser inscription is a great way to personalize your ring.

Can I buy an engagement ring from you without the stone?

Unfortunately, I'm not able to create the setting only. So instead, I offer a complete jewelry creation, sourcing the stone and setting it myself in the final piece. I source and handpicked each gem and diamond to ensure they met strict guidelines. I'm very particular about the quality and want to ensure that each ring is complete to perfection from start to finish.

Can I choose a different stone for one of your designs? 

Yes you can! We select each stone individually presented by our trusty network of diamond and gemstone providers. 

Need More info? We're Here To Help You



Need More info? We're Here To Help You