At LilPetite, we stand 100% behind our products and craftsmanship. Our goal is to serve our customers at every stage of life.
We do all of our work right here in Toronto where each piece is carefully inspected before shipment. We stand behind our creations and warrant that all items will be free from any manufacturing defects at the time of delivery. If there is ever a problem with your jewelry, it can be mailed back to our studio for inspection.
This service is not included shipping, insurance, and customs fees, and *Available within Canada and the USA - We do not ship to P.O Boxes or temporary addresses.
Service performed by someone other than LilPetite will void your Manufacturer Warranty.
We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. We recommend the purchase of independent insurance for all of you precious jewelry.
Returns - Engagement and wedding rings:
We want you to be happy with your jewelry! If, for whatever reason, you are not satisfied with your purchase, please contact us and provide us with the opportunity to work it out together. Please note that all of our jewelry is custom made to your size specification and is made to order. Since we do not mass produce our pieces and each piece is handmade made and custom, we do not offer returns or exchange.
- Sale pieces are not eligible for return or exchange.
Returns - Sterling Silver
If you are not 100% satisfied with your purchase, we accept returns for items within 14 days of the delivery date. Items must be in their original state: unworn, unaltered. Please get in touch with us before sending your jewelry back. firstname.lastname@example.org Customers are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail.
To determine your size. You can use this Online Tool
We offer one complimentary resizing within the first year of purchase - With some **restrictions.
We offer resizing for free up to one size for our standard ring styles.
*Some rings cannot simply be resized due to style and materials and would need to have some modification to the sizing shank area. In these cases - fee is applied.
International customers outside of Canada: If the mail carrier returns your package to us because you weren’t available or contactable at the time of delivery, we will contact you to check if you would like the parcel to be resent to you. (This time, shipping charges will apply based on your location). If we don't hear back from you within 30 days, you will receive a refund for your order minus the shipping fee, minus any associated import fees, and minus 25% restocking fee for the item(s) you ordered.
*We only accept resizing projects within Canada and the USA. We do not ship to P.O Boxes or temporary addresses.
**This excluding shipping to and from our studio. Shipping, insurance, and customs fees are the customer's sole responsibility. LilPetite is not responsible for jewelry lost or damaged during shipment to and back from our studio for service purposes